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Why eHelpDesk?

The users of professional solutions offered by BTC can create their own technical support centre for their organizations. As a result, technical problems related to IT resources are resolved much faster with complete information, i.e. support ticket history as well as hardware and software details are available immediately in one place.
Learn about the key benefits of using systems such as eHelpDesk.

Business benefits:
  • Improved quality of IT service in the organization
  • Increased effectiveness of Technical Support Department operations
  • Improved relations between business and IT (through better understanding of business priorities)
  • Reduced business interruptions during an incident with the possibility of restoring services based on business priorities
  • Ensured safety and continuity of internal business processes through supervision over provided IT services
  • Improved efficiency of business operations through ensured continuity of IT services
  • Increased customer trust and employee satisfaction.

  • Broad functionality
  • Easy to use and intuitive
  • Clear, aesthetic and modern user interface
  • Multilingual user interface
  • Cross-platform (not just Windows)
  • Incorporating the latest technologies
  • Next-generation reporting system
  • High system security
  • Strong technical support.


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