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Main system features

  • Integration with Active Directory - user import
  • Integration with the eAuditor system
  • Integration with eRemote Desktop (eRDS)*
  • Converting e-mails into support tickets
  • Managing e-mails with attachments
  • Full integration of e-mails with support tickets, including entire correspondence history
  • Option of adding attachments
  • Building the company organizational structure
  • Calendar
  • Engineer notifications
  • Internal messaging between service engineers
  • Defining authorisation levels for each view
  • User permission groups
  • Two language versions - Polish and English
  • Database: MySQL
  • Application server: Apache Tomcat
  • Operating systems: Windows, Linux

*eAuditor installation required.

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