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ITIL and eHelpDesk

The eHelpDesk system fully supports the ITIL (IT Infrastructure Library) management methodology, which is a set of best practices concerning the management of IT services.

ITIL was designed in the mid-1980s by organizations representing public and private sectors from all over the world. Today, the sole owner of ITIL is the government of the United Kingdom.

Above all, the application of ITIL best practices involves:
  • A business perspective on IT
  • Lowering costs related to IT environment management
  • Continued improvement of organization's processes - Total Quality Management
  • Uniform communication within the IT world.
Many available solutions which support the ITIL methodology are based on sophisticated modules that are very complicated to use. eHelpDesk combines the processes of Incident Management, Problem Management and Change Management comprehensively and intuitively.

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