Język / Language  Polski  English
HomeeHelpDesk › General information

General information

eHelpDesk is a versatile system that delivers technical support for companies specializing in innovative IT solutions and it also supports the ITIL management methodology.
In addition to its broad functionality, the main advantages of the system which distinguish it from the competition include the ease of use and intuitiveness, speed, short deployment time and low implementation costs. One of the strengths of this software is its integration with the eAuditor application for comprehensive management of IT resources. Once combined, both systems enable, for example, automatic scanning of computers in a network and access to application lists, so that the administrator does not have to add hardware and software manually. Thanks to these advantages the system greatly enhances the process of solving technical problems in small and large organizations.

The help desk plays an important role in the provision of IT services. It enables fast and easy access to technical support, preventing the organization from incurring unnecessary costs. Systems such as eHelpDesk are the first choice for users who encounter problems with their software or hardware.

The fact that eHelpDesk is easy to use can be noticed by technicians and system administrators very quickly, as they can easily solve problems with increased efficiency and effectiveness, thus making the end-users satisfied with quick solutions to their problems.

eHelpDesk increases the effectiveness of the Technical Support Department. It traces the organization's needs by managing assets and the users that they have been assigned to.


Latest news

BTC distinguished for innovations
BTC Group has again this year received a distinction from the Mayor of the City of Szczecin for its innovative activity.
Read more
Added: 24 października 2012
BTC Enters New Foreign Markets
BTC Products have recently entered Russian market. Participation in the June International Matchmaking Forum Moscow- Europe Cooperation without Frontiers has resulted in new business contacts.
Read more
Added: 10 października 2012
News Archive
© 2020 BTC Sp. z o.o. All rights reserved.