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eHelpDesk is a web-based tool designed for medium-sized and large organizations that wish to professionally manage their Technical Support Departments. eHelpDesk supports and automates processes related to the management of incidents, problems, changes, configurations and applications.
This software offered by BTC is a centralized helpdesk system with an easy-to-use and friendly web interface that enables remote access to user data as well as browsing the history of support tickets, applications and company resources.

The eHelpDesk software enables:

  • 24/7 solution database access
  • Support ticket status tracking through the eHelpDeskTray component
  • ITIL® V3 compatible process management
  • Access to necessary data through dynamic reporting with the use of CrystalReports
  • Access to information about the organization's IT resources through integration with the eAuditor system.

Check out the demo version:

User interface

Service engineer interface

Enables users to submit support tickets using a web browser, and offers built-in features for browsing all support tickets and their statuses, as well as finding solutions to problems in a public problem database. A website that allows administrators and technical service engineers to manage the system and offers built-in features for finding solutions to problems in a public and private problem database.
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Added: 01 sierpnia 2012
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