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eHelpDesk
eHelpDesk is a web-based tool designed for medium-sized and large organizations that wish to professionally manage their Technical Support Departments. eHelpDesk supports and automates processes related to the management of incidents, problems, changes, configurations and applications.
This software offered by BTC is a centralized helpdesk system with an easy-to-use and friendly web interface that enables remote access to user data as well as browsing the history of support tickets, applications and company resources.


The eHelpDesk software enables:

  • 24/7 solution database access
  • Support ticket status tracking through the eHelpDeskTray component
  • ITIL® V3 compatible process management
  • Access to necessary data through dynamic reporting with the use of CrystalReports
  • Access to information about the organization's IT resources through integration with the eAuditor system.

Check out the demo version:

User interface

Service engineer interface

Enables users to submit support tickets using a web browser, and offers built-in features for browsing all support tickets and their statuses, as well as finding solutions to problems in a public problem database. A website that allows administrators and technical service engineers to manage the system and offers built-in features for finding solutions to problems in a public and private problem database.
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Latest news

BTC distinguished for innovations
BTC Group has again this year received a distinction from the Mayor of the City of Szczecin for its innovative activity.
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Added: 24 października 2012
BTC Enters New Foreign Markets
BTC Products have recently entered Russian market. Participation in the June International Matchmaking Forum Moscow- Europe Cooperation without Frontiers has resulted in new business contacts.
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Added: 10 października 2012
BTC will implement its systems in the Polish Air Navigation Services Agency
BTC has signed a contract with the Polish Air Navigation Services Agency which will result in implementation of systems for IT Asset Management (e-Auditor and eHelDesk), and conducting License Compliance Audit in the Agency.
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Added: 01 sierpnia 2012
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