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eHelpDesk is a web-based tool designed for medium-sized and large organizations that wish to professionally manage their Technical Support Departments. eHelpDesk supports and automates processes related to the management of incidents, problems, changes, configurations and applications.
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This software offered by BTC is a centralized helpdesk system with an easy-to-use and friendly web interface that enables remote access to user data as well as browsing the history of support tickets, applications and company resources.
The eHelpDesk software enables:
- 24/7 solution database access
- Support ticket status tracking through the eHelpDeskTray component
- ITIL® V3 compatible process management
- Access to necessary data through dynamic reporting with the use of CrystalReports
- Access to information about the organization's IT resources through integration with the eAuditor system.
Check out the demo version:
User interface |
Service engineer interface |
| Enables users to submit support tickets using a web browser, and offers built-in features for browsing all support tickets and their statuses, as well as finding solutions to problems in a public problem database. | A website that allows administrators and technical service engineers to manage the system and offers built-in features for finding solutions to problems in a public and private problem database. |
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| Login: guest Password: guest |
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